Our Covid 19 Policy
To all Customers
We hope you are all safe and well during these times. We want you to know we're dedicated to doing all we can at this time to keep our staff and customers safe.
We're continuously working hard to ensure deliveries can continue safely for you. To enable us to do this, we've implemented additional measures at our warehouse including extended and monitored hygiene processes, and social distancing of at least 2 meters and have a no-contact delivery process in place for every order.
We're doing everything we can to get your things to you as quickly as possible, but so you are aware, some deliveries may take longer than usual. For any queries regarding an order, please contact Customer Services.
Questions you may have
Can I still order from the website?
Most definitely…. You can still order online, and we're still delivering. We're closely following the Government's advice during this time which is monitored on daily basis.
How long will my delivery take at this time?
Items from stock are taking 7-10 days to process, however some of our imported products that are on backorder are taking longer than usual due to shipping delays, but we are hoping this will improve week by week. If you have a specific enquiry on our lead times please contact our customer services team who will be more than happy to help. We also monitor our stock levels on a weekly basis so we can give our customers as accurate lead times as possible.
What is your delivery process during Covid19, Do you have a no-contact delivery process in place?
All of our delivery companies offer no-contact delivery as the only current option. Your delivery, depending on type of property will be delivered to the following location whilst still maintaining social distancing restrictions.
- Houses–Delivery will be left outside your front door, on your driveway, or can be left in your garden or garage upon request
- Apartments/Flats – Delivery will be left in the communal Entrance of the building
- Offices – Left with reception
Please advise if you or anyone else living at the property are showing symptoms of COVID19, or are shielding and we will arrange to reschedule your delivery to a later date.
Returns
Please see our separate returns policy
What are you COVID-19 Warehouse/Office Policies?
The health and safety of our office & warehouse staff, delivery drivers & customers are our No.1 priority and even more so during these challenging times, our safety practices include the following measures:
- Social distancing of at least 2m
- Frequent deep cleaning and sanitisation of work surfaces/workstations/vehicles & tools
- Hand sanitiser, disposable gloves & masks provided (unless using their own face covering)
- No signatures taken for goods in/out
Klarna Payments
If you are have any questions or concerns about keeping up with your Klarna finance agreement we advise speaking with Klarna directly and they will happily help. They also have lots of useful questions & answers on their website.
Is the Customer Services team still available to help?
Our customer services are available and happy to help, however please expect longer response/wait times during this time.
Email info@trenddesigns.co.uk
Telephone 0800 920 2230
Take care and Stay safe everyone.
